System Maintenance - Below is a list of any scheduled maintenance which will disrupt our service:|
Total Customer satisfaction is our #1 Goal. To that end, we staff our offices in the United States 365 days a year from 9:00 am - 11:00 pm, Eastern US Time zone.
We can usually answer your questions more rapidly if we have a few quiet minutes to look-up your account history and review your records and web site and that's why we prefer written questions. Answering your question through e-mail usually provides our customers with the best result and provides a written reference for your use. However, should the question or problem be more complicated, we are happy to solve the problem through a follow-up telephone call to you.
Correspondence sent to us during these above hours will usually be handled within 6 business hours but always by noon the following day.